Skills & Competencies for IT Vendor Management Analyst II
IT Vendor Management Analyst II job profile
Book a Demo and Receive a Sample Job ProfileJOB SUMMARY for IT Vendor Management Analyst II
Responsible for the day-to-day administration of technology vendor relationships and serves as the organization's point of contact to ensure smooth performance of operations.
JOB RESPONSIBILITIES for IT Vendor Management Analyst II
Assists vendor selection by reviewing and evaluating requests for proposals and contracts. Monitors compliance with service level agreements to ensure performance/quality metrics, responsibilities, and expectations are met. Develops dashboards, reports, and presentations to track vendor performance. Proactively identifies areas where performance is at risk and collaborates with vendors to establish service quality mitigation strategies. Appropriately escalates vendor product and service issues.
IT Vendor Management Analyst II SALARY RANGE
BASE 50%
$81,565
TOTAL 50%
$84,524
Job Level
P02
Job Code
IT10000395
Education/Degree
Bachelor's Degree
Reports To
Manager
IT Vendor Management Analyst II Skills and Competencies List
10 general skills or competencies (Job family competencies) for IT Vendor Management Analyst II
1
Job Family Competencies –
Information Technology Infrastructure Library (ITIL)
Proficiency Level -2
Level 1 Behaviors
(General Familiarity)
Cites examples of common Information Technology Infrastructure Library practices and processes.
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Level 2 Behaviors
(Light Experience)
Applies key ITIL implementation procedures in delivering efficient IT support services.
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Level 3 Behaviors
(Moderate Experience)
Handles and resolves various escalated support issues to improve serviceability.
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Level 4 Behaviors
(Extensive Experience)
Collaborates with other team members on improving and supporting other ITIL processes.
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Level 5 Behaviors
(Mastery)
Builds solutions and framework to resolve highly complex ITIL issues.
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2
Job Family Competencies –
IT Operations
Proficiency Level -2
Level 1 Behaviors
(General Familiarity)
Describes the advantages and disadvantages of specific methods in IT operations.
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Level 2 Behaviors
(Light Experience)
Assists in the creation of processes and procedures for IT operations.
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Level 3 Behaviors
(Moderate Experience)
Analyzes current IT processes and performances to recommend solutions.
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Level 4 Behaviors
(Extensive Experience)
Evaluates the overall performance of IT operations and various projects to ensure efficient and timely completion of tasks.
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Level 5 Behaviors
(Mastery)
Builds IT operation management best practices to be implemented in an IT environment.
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3
IT Vendor Management Analyst II
- Skill and Competency
Proficiency Level - 3
4
Skill and Competency -
IT Vendor Management Analyst II
Proficiency Level - 4
5
Competency for -
IT Vendor Management Analyst II
Proficiency Level - 5
7 soft skills or competencies (core competencies) for IT Vendor Management Analyst II
1
Core Competencies –
Risk Management
Proficiency Level -2
Level 1 Behaviors
(General Familiarity)
Discusses the difficulties and challenges in risk management.
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Level 2 Behaviors
(Light Experience)
Assists in assessing, selecting, and implementing risk management tools.
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Level 3 Behaviors
(Moderate Experience)
Ensures timely communication of critical risks and proposed response plans with all levels of stakeholders.
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Level 4 Behaviors
(Extensive Experience)
Consults on the integration of risk management with business and operation practices.
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Level 5 Behaviors
(Mastery)
Champions the adoption of the latest risk management tools and technologies to optimize efficiency while controlling cost.
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2
Core Competencies –
Attention to Detail
Proficiency Level -2
Level 1 Behaviors
(General Familiarity)
Cites steps and tips to improve attention to detail in the workplace.
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Level 2 Behaviors
(Light Experience)
Keeps full attention when listening to understand the message.
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Level 3 Behaviors
(Moderate Experience)
Balances between accuracy and efficiency for different tasks or programs.
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Level 4 Behaviors
(Extensive Experience)
Creates and implements quality management processes for our business.
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Level 5 Behaviors
(Mastery)
Defines possible hurdles to projects and creates strategies to deal with them.
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3
IT Vendor Management Analyst II
- Skill and Competency
Proficiency Level - 3
4
Skill and Competency -
IT Vendor Management Analyst II
Proficiency Level - 4
5
Competency for -
IT Vendor Management Analyst II
Proficiency Level - 5
Summary of IT Vendor Management Analyst II skills and competencies
There are 0 hard skills for IT Vendor Management Analyst II.
10 general skills for IT Vendor Management Analyst II, Information Technology Infrastructure Library (ITIL), IT Operations, Software as a Service (SaaS), etc.
7 soft skills for IT Vendor Management Analyst II, Risk Management, Attention to Detail, Time Management, etc.
While the list totals 17 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a IT Vendor Management Analyst II, he or she needs to be proficient in Risk Management, be proficient in Attention to Detail, and be proficient in Time Management.
10 general skills for IT Vendor Management Analyst II, Information Technology Infrastructure Library (ITIL), IT Operations, Software as a Service (SaaS), etc.
7 soft skills for IT Vendor Management Analyst II, Risk Management, Attention to Detail, Time Management, etc.
While the list totals 17 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a IT Vendor Management Analyst II, he or she needs to be proficient in Risk Management, be proficient in Attention to Detail, and be proficient in Time Management.
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